Question: Can You Walk In To Apple Store For Help?

How do I make a Genius Bar?

Apple makes it a bit more difficult to make a Genius Bar…Launch the Apple Store app on your iPhone, iPad, or iPod touch.Tap on the Stores tab in the bottom navigation.It should find the closest store to you automatically.

Tap on Genius Bar.Select the device you’re having problems with.Choose a time you’d like to make your appointment for and then tap Select Day & Time.More items…•.

What is a genius at Apple?

As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and compassion.

Why can’t I make a Genius Bar appointment?

You must go through their triage process though (Apple support > what’s the problem > etc). You need to pick a hardware problem – something that will invariably result in options to either call or take it in for service. Once you choose to take it in, the Genius Bar option should be available.

How does Apple care work?

AppleCare+ for iPhone includes up to two incidents of accidental damage protection every 12 months. Each incident is subject to the service fees listed below, plus applicable tax. In addition, you’ll get Express Replacement Service4 and 24/7 priority access to Apple experts by chat or phone.

Can I just walk into Apple store for repair?

Depending on your location, you can try it, but they’re usually booked pretty solid at the Genius Bar, so you may have to wait for some time – better idea is to walk in with an appointment.

Can I walk in to Apple Store without appointment?

In most cases, walk-in appointments are unavailable. If your store has not reopened for in-store Genius Support yet, it will be noted by a banner on its webpage. Find your nearest Apple Store at apple.com/retail. If you choose curbside service, an Apple Genius will contact you with directions to your appointment.

Does Apple Store require appointments?

While it is not required, you take a chance with a walk in. Many times Apple stores are extremely busy places, and those with appointments will get preference over a walk in. You can look up the store you wish to go to at the Apple web site and book the appointment online.

How do I chat with Apple support?

How to Contact Apple Online Live Chat Support TeamVisit Apple’s web site: https://www.apple.com.Click Support.Click Contact Support (top menu bar).Click Talk to us. … Now choose a product or service. … Now you will be asked a more specific issue that you are having. … After this, choose how you like to get help.More items…•

Can I go to the Apple store for help?

Apple Online Store You can buy online or call (800) MY–APPLE (800–692–7753). … If you prefer, you can also get order status or make changes by phone at (800) 692–7753.

How do I make an appointment at Apple Genius Bar 2020?

1. iOS device / Apple Support App and Genius Bar appointments (the easiest way)Open the Apple Support app (if you do not have it, launch the App Store and download and install it – or click here)Tap Get Support.Select your device. … Tap Bring in for Repair and find a location and date and time and then tap Reserve.More items…

Can I walk in for Genius Bar?

Apple Stores accept walk-ins for the Genius Bar, but wait times can vary widely depending on where you live, the time of day/week that you’re visiting. The two fastest ways to make a Genius Bar reservation are through its support page or with the Apple Support app.

How long does it take to get a battery replaced at an Apple store?

20 to 45 minutesIf all goes as planned, you walk into the store and have your phone’s battery replaced right then and there. One longtime Apple store employee told Business Insider the battery replacement takes anywhere from 20 to 45 minutes. It may not sound like a lot of time, but for store employees, those replacements add up.

How much does Apple charge to replace a battery?

If you have an iPhone newer than the iPhone X, Apple charges $69 for an out-of-warranty replacement battery. If you have an older device, going back to the iPhone SE, you’re going to be paying Apple $49.

Are Genius Bars closed?

In regions where Apple Stores have reopened, the company is focusing on service and support at the Genius Bar. … Apple Stores in the US began reopening on May 11. Some locations have closed and reopened again since June due to local COVID-19 outbreaks.

Can I walk in to Apple Store for battery replacement?

Rarely is tech advice this cut and dried: If you bought an iPhone in 2016 or earlier, make an appointment at a Genius Bar as soon as possible. Apple just started a program that can make old iPhones feel new again — for just $29.

Is Genius Bar free?

They offer personal support when customers have problems or questions relating to their Apple products. Most services carried out at the Genius Bar are free. Non-warranty service (which is paid for by the customer when repairs are complete) is also routinely performed.

How do Genius Bar appointments work?

As you might expect from Apple, there’s an art and science around how the company schedules its Genius appointments. “Each Genius, if they’re working on computers, they’re seeing an appointment every 15 minutes, and then they’re taking a mobile appointment—an iPhone or iPad problem—every 10 minutes.” says Epperson.

Does Apple replace batteries in store?

If your iPhone is covered by warranty, AppleCare+, or consumer law, we’ll replace your battery at no charge. In some cases, there may be a cost associated with the repair. … See the chart below for battery replacement pricing for all iPhone models.