Quick Answer: How Do You Say No To A Customer Asking For A Discount?

How do you politely say no to customers?

Tell a customer no when:You can’t honor the same request for all customers.

If a customer asks for a perk or discount that you can’t honor for other customers, then it’s best to say no.

The customer threatened your physical or emotional safety.

They ask for something that goes against company policy..

How do I tell my customer no refund?

Start by acknowledging the refund request and your steps in determining if it was valid. Then explain your decision to deny the refund. Use active language like, “I looked into your situation and our refund policy does not allow one in this case.” Consider indicating that you spoke to a manager to add to the authority.

How do you respectfully say no?

Here are 10 ways for you to say ‘NO’ in a polite manner:I’m honoured but I can’t..I wish there were two of me.Sorry, I’m booked into something else right now.Sadly, I have something else.No, thank you but it sounds lovely, so next time.I’m not taking anything else right now.More items…•

How do you say we Cannot accommodate your request?

Explain things carefully“Let me explain you why we cannot provide this feature at present”“The main reason for this is that……”“Please accept our apologies that the feature you request is not available at present. However, it is of highest priority and we will do our best to implement it as soon as possible”

How do I decline a request?

Their best tips are below.Genuinely hear their request. … Focus on what you CAN do. … Be gentle and provide next steps. … Don’t waste time, but don’t burn bridges either. … Decline with gratitude. … Offer alternatives. … Position yourself as the expert. … Be clear, transparent and upfront.More items…•

How do you reject someone nicely?

Here’s How To Reject Someone Nicely, According To 10 Women Who Have Done ItKeep It Super Simple. … You Don’t Own Them An Explanation. … Keep Things General. … Be As Clear As Possible. … Remember That, If They Push Further, They’re Acting Rude — You Aren’t. … Tell Them You’re Not Interested.More items…•

What our customers are saying?

Customer service is excellent, willingness to support our demands. Quality is very good and that is very, very important. … They try to satisfy all customer requests. Excellent communication.

How do you tell a customer they are wrong?

Tell customers they aren’t right – without saying, ‘You’re wrong’Stick to the facts. Avoid pointing to what’s been said, and focus on what’s been done and is documented. … Bring up “miscommunication.” When using the word “miscommunication,” you don’t point blame. … Change his perspective. … Offer alternatives.

How do you reject a proposal without hurting him?

10 Ways To Say ‘No’ To A Guy Without Breaking His Heart!It’s Not Rude. Remember, saying no to a proposal isn’t rude. … Be Direct. A clean break is much better than dragging it on or leading him on. … Slip In A Compliment. … Treat Them With Respect. … Take Responsibility. … Thank Him. … No Excuses. … Be Open About Your Relationship.More items…•

How do you politely decline a customer request for discount?

But if you really have to reject a customer request for discount because the prospect is so focused on price. Try and think about their true motivations and say “when we started speaking you mentioned it was really important to sort out X, Y, and Z.

How do you politely decline a request?

Let him know you’ve heard his request before you say no. Proceed to explain your reason for declining his request….Make sure your rejection email is clearYou thank the customer for his request.Make sure you’re clear about declining the request.Mention what you can do.Reaffirm your answer at the end.

How do you handle unhappy customers and refunds?

Call or send an email that outlines your resolution. If you won’t refund their money, explain why in clear, non-judgemental language. Keep your emotions out of it. If you will refund their money, apologize briefly for their unhappiness and tell them when and how they’ll receive the refund.

How do you deal with customers asking for discounts?

6 Things to Do When Your Customer Asks for a Price DiscountStay calm. First, don’t panic. … Find out the reason. Asking “why,” in a polite way can serve two purposes. … Confirm that price is the only obstacle. … Turn it around. … Ask for something in return. … Be willing to say no.

Why do customers say no?

2. 1 No Trust The most important and common reason is that potential customers don’t trust you as they have not yet built a relationship with you. … There are times when customers don’t understand what you’re talking about. Too many technical terms and jargons may make a customer annoyed and leads to no sales.

How do you say no professionally?

4 different ways to say no that still make you likeable”Let me think about it.” This is a polite and professional way of asking for more time to consider the request. … “The idea sounds great! It’s just that . . . ” … “I can’t today. … “I’m sorry, but I can’t.” … 4 steps to back out of a commitment gracefully.

How do you reject someone you’ve been dating?

Saynt suggests using a polite but clear line like “I’m very flattered, but I’m not interested” or “Thank you for asking. It’s really kind, but I’m not interested.” “Don’t try to lessen the blow by saying, ‘If only XYZ circumstances were different, I’d consider.

How do you tell someone you don’t want a relationship?

How to Tell Someone You’re Not Looking for a RelationshipBe honest. Honesty goes a long way, especially when it comes to matters of the heart. … Help them understand your perspective. … Define the relationship upfront. … Don’t be ashamed of your decision.